Please Help me
Has my order been shipped yet?
You can log in to your account at any time, then enter to your account and check your past orders. And you can check your order status there. If you need further order inquiry guidance, please contact our customer service：email@example.com
Why is my tracking status the “Ready for Shipment” and has not been updated?
You’ll often see this tracking state, which means the product is on the road. This is because DHL is not regularly updated. Once the product is delivered, the status will be changed. In this case, you need to wait patiently.
How to track my orders?
Firstly, please check your order status
Secondly, make sure that the status is shipped, because the tracking numbers are provided only when the product is shipped
Thirdly, once you get the tracking number, you can go to the DHL or countries service to find your product information (Depending on the shipping options you choose)
If you need more information, please contact our customer service: firstname.lastname@example.org
It’s been 15 days, why haven't I received any news yet?
Please note that for international registered mail users, the shipment date is 14 to 25 working day, excluding Saturday and Sunday. Of course. In your calculation of delivery time, please add three more days before the delivery date. In addition, you can check the trace status for more accurate updates.
Why didn’t I get any response to my message via E-mail?
There are two possibilities:
Firstly, your email address is invalid and we cannot reply to you
Secondly, there are too many emails. We may reply to you at least 2 to 3 working days if you post our long comments or feedback.
Why haven’t I received a response from the customer service?
When the customer service is too busy, we will reply at least 1-2 working days, and all emails on the weekend will be replied on next Monday.