Frequently Asked Questions
Q: When will it be delivered?
A: Each order will be processed within 1-2 working days, including weekends and public holidays.
Q: I have duplicate orders: One is paid and the order is unpaid (or status display waiting to be paid). How to cancel an unpaid order?
A: Please don’t worry. If it is an unpaid order, we will not handle any outstanding orders, you won’t be charged. But once you pay and your order needs to be modified, you need to contact us via email: firstname.lastname@example.org as soon as possible.
Q: The price on the net is one pair or one piece?
A: The price offered on the website is a pair( for circular lenses only)
Q: If I don’t wear glasses properly. What degree should I choose?
A: Please select the degree of 0.00 from the product option.
Q: When do you get in? How often do you buy goods?
Answer: We have no exact date. when the new inventory arrives, our website will be updated.
Q: Why are some lenses only used for one focal length?
A: Because our product is only loaded when you have different degrees on both sides of the glasses. This means that it does not apply to both eyes.
Q: Can Astigmatism wear the ordinary lenses?
A: If you have astigmatism, but you want normal lenses, please consult your optometrist before placing an order.
Q: What diameter/basic curve/prescription should I have?
A: please consult your optometrist for the correct prescription/baseline and binocular diameters.
Q: What should I do if my product is defective?
A: Please contact email@example.com . Immediately. Or you can refer to our return and exchange policy for more information.
Q: How do I know the product you’re selling is real?
A: Since the beginning of our business.we have been selling genuine cosmetic lenses, and the safety of our customers has always been our top priority.
We ensure that all products are imported directly from Korea and monitor products and customer reviews according to Google/Facebook. You may see a lot of positive comments about our products and services that our company built years ago.